Operations Management

Operations management relates to the scoping, planning, directing & controlling of the facilities, processes & people required to transform resources into effective, efficient products & services. Employees of the Department of Social Protection with an Operations Management remit to their role will learn critical analytics & decision support techniques tailored to DSP to facilitate administration, increase efficiency & effectiveness in problem solving environments, thus equipping students with key OM awareness & skills. 

This programme takes a multidisciplinary approach to operational management challenges; applicability & limits. It draws upon the theory & practice to enable graduates to become confident & competent in the field. 

The learning & teaching strategy is designed to encourage a reflective approach to learning with an emphasis on flipped classroom, collaborative learning using real-world DSP operations management examples & in-class problem solving.

This Programme will enable participants to recognise the contribution that operations management plays as part of a successful organisation and critically review the key issues facing operations managers with the Department of Social Protection.

This programme has been designed for DSP staff members who are interested in:

• Learning a theoretical & practical understanding of how operations management fits in with other management functions in the Department of Social Protection 
• Considering key aspects of operations management in different sectors 
• Exploring key challenges facing operations managers in the Department of Social Protection 
• Understanding key elements in the future of operations management with the Department of Social Protection & beyond

Assessment consists of 2 modes of individual or group assessment in line with Learning Outcomes and Occupational Profile.

Day 1

• 10 - 11.30am: Welcome
• 11.30am - 1pm: Operations Management
• 1 - 2pm: Lunch
• 2 - 3:30pm: Communications
• 3:30 - 5pm: Workshop

Day 2

• 10 - 11.30am: Customer Service
• 11.30am - 1pm: Performance Management & Measurement
• 1 - 2pm: Lunch
• 2 - 3:30pm: Working with People
• 3:30 - 5pm: Workshop

Day 3

• 10 - 1pm: Ethics Matters
• 1 - 2pm: Lunch
• 2 - 3:30pm: Workshop
• 3:30 - 5pm: Assessment Workshop

Day 4

• 10 - 11.30am: Planning & Operations
• 11.30am - 1pm: Quality Systems
• 1 - 2pm: Lunch
• 2 - 5pm: Change Management

Day 5

• 10 - 1pm: Digital Skills
• 1 - 2pm: Lunch
• 2 - 3:30pm: Workshop
• 3:30 - 5pm: Capstone