National College of Ireland > Legal

Administrative Complaints

If you feel an administrative matter was dealt with inappropriately, complaints may be addressed to the Ombudsman’s office.

We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use.

With effect from the 1st May 2013, NCI comes under the remit of the Ombudsman and Ombudsman for Children's offices. Complaints may be addressed to the Ombudsman’s office should a student or member of the public feel that a complaint regarding an administrative matter was dealt with inappropriately.

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

The Ombudsman will ask you for details of your complaint and to provide a copy of this letter (our final response to your complaint). The best way to do this is through: